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📜 Return & Refund Policy – MidoriLife

At MidoriLife, your wellness journey is our highest priority. We are committed to offering you pure, authentic, and high-quality matcha powder, crafted and packed under strict hygiene and freshness standards.
Your trust means everything to us, and we want your experience with MidoriLife to be smooth, transparent, and worry-free.

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✅ Eligible Returns

We accept returns only under the following conditions:

• The product delivered is damaged, defective, expired, or incorrect.

• Returns are not accepted for reasons related to personal taste preferences, or if the product has been opened, unsealed, or consumed.

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📬 Return Request Process

To ensure prompt support, please follow these steps:

• Raise a return request within 24 hours of delivery.

• Email us at support@midorilife.in or message us on WhatsApp with the following:

  • Your order number

  • A brief reason for return

  • Clear photographs of the product and packaging

• Once our team verifies the details, we will guide you through the next steps.

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📦 Return Conditions

To be eligible for a return:

• The product must be in its original packaging, with all labels and seals intact.

• The item must be unused, unopened, and in the same condition in which it was delivered.

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At MidoriLife, we aim to ensure every sip of matcha reflects our dedication to purity, wellness, and customer satisfaction. Thank you for choosing us to be part of your health journey.